Frequently Asked Questions

Affirm financing is available at checkout. To use it, ensure you are not signed into Shop Pay on your device (or use a different device), proceed through checkout, and at the Payment Method step select Alternative Payment Methods and choose Affirm. You will be redirected to complete Affirm's approval process.

Yes. We partner with TrueMed, which allows eligible customers to use HSA/FSA funds after completing a brief health survey. For reimbursement or eligibility questions, contact TrueMed directly at support@truemed.com.

Sun Home offers two main shipping methods for saunas and cold plunges. Standard curbside freight is included — the carrier unloads the pallet at the end of your driveway, and you are responsible for moving the components to the install location. Room of Choice is an upgraded delivery service that brings your unit to a garage, covered patio, or interior room of your choice, with packaging removal included. Contact our support team prior to shipment for Room of Choice availability and pricing.

Small parcel items (infrared blankets, accessories, inflatable cold plunges) ship via standard carriers like FedEx, UPS, or USPS.

Large freight items (saunas and the Cold Plunge Pro) take approximately 2 to 4 weeks total. This includes warehouse preparation — most in-stock items leave within 7 business days — freight transit of 10 to 16 days, and delivery scheduling at your local terminal.

Small parcel items (infrared blankets, accessories, inflatable cold plunges) typically arrive within 3 to 7 business days. Made-to-order models such as Solaris are built after purchase and have variable timelines. Preorder and backorder items show estimated shipping dates at checkout.

Room of Choice is our upgraded delivery service. A professional team brings your sauna or cold plunge components to a garage, covered patio, or interior room of your choice, then removes and disposes of all packaging materials. Room of Choice does not include assembly or installation, and is not available for hard-to-reach or unsafe placement areas. Contact our support team prior to shipment for availability and pricing.

Yes. Someone 18 years or older must be present to receive and inspect the crate at the time of delivery.

Once your order reaches your local freight terminal, the delivery team will typically reach out within 48 hours to schedule your delivery date. You will receive a four hour arrival window approximately 2-4 business days before your scheduled delivery date. You may reschedule your delivery at no cost as long as the request is made directly with the delivery team at least two business days before your scheduled appointment; inside that window, a reschedule or redelivery fee may apply.

Large freight shipments do not provide traditional live tracking links. We monitor the shipment internally and can request updates from the carrier at any time — if you would like a status update, just reach out.

Most Sun Home indoor saunas can be assembled in 1 to 2 hours with 2 people, or 2 to 3 hours alone. Basic tools are required — typically a Phillips screwdriver, rubber mallet, step ladder, and Allen key, depending on the model. Outdoor saunas (Luminar) and traditional saunas (Solaris) involve a more comprehensive installation and may take longer. Step-by-step instructions are on each model's product page.

Yes, tools are required. Most models require basic tools and the exact tools vary by model — common items include a Phillips screwdriver or electric screwdriver, rubber mallet, step ladder, Allen key, and a hammer for certain clip-based components. Always check your model-specific manual before assembly.

You can assemble it by yourself, but we strongly recommend 2 people. Panels can be large and heavy, and having a second person makes assembly faster and safer.

Electrical requirements vary by model, and getting the outlet right is one of the most common setup issues we see. The fastest way to get it right is to ask us: contact info@sunhomesaunas.com or 844-728-6200 before you buy or install and we will confirm the requirements for your model.

Our Electrical Setup and Safety Guide covers dedicated-circuit guidance, when to bring in a licensed electrician, and water and outdoor safety. For the exact voltage and breaker figures for your model, contact us — those are model-specific and we will confirm them directly.

Sun Home saunas are designed for customer assembly, and most customers install their sauna themselves. If you would rather not, many of our customers have used Pure Install for professional installation. It is available in select locations, scheduled after delivery, and handled by trained installation partners — you can book Pure Install directly for a quote.

We also strongly recommend scheduling installation for a different day than delivery. Freight deliveries can occasionally shift due to carrier logistics, and separating these dates helps avoid inconvenience and unnecessary fees.

Infrared is a form of light energy that you feel as heat. Unlike traditional saunas that heat the air around you, infrared warms your body directly — allowing for faster warm-up times and lower ambient temperatures.

Sun Home lines vary in spectrum coverage. Eclipse, Equinox and Luminar deliver full-spectrum infrared. Solstice delivers far-infrared. Pod delivers far-infrared plus integrated red light therapy. Nova and Solaris are traditional saunas, which heat the air and stones rather than using infrared. Check the product page for the model you are considering.

Infrared saunas use light waves to heat your body directly instead of heating the air, so they are effective at lower temperatures — typically between 110–140°F. Traditional heaters heat the air and sauna stones to higher temperatures for a classic sauna experience.

Infrared saunas typically heat up within 15–30 minutes, depending on the model and room conditions.

The Cold Plunge Pro, Cold Plunge Pro APEX and Cold Plunge Pro Titan require no external plumbing — the chiller, filtration and plumbing are built in, and the system begins automated cooling after basic setup. The Cold Plunge Vertical and Horizontal use an external Smart-Chiller connected to the tub by hoses (tub to chiller to tub).

Every model needs a flat, level surface rated for the filled weight of that model — the APEX, for example, publishes over 4,000 lbs when full — plus hose access for filling and draining, and the correct electrical outlet for your model. If you are unsure what your model needs, contact us at info@sunhomesaunas.com or 844-728-6200 before setup. On the Cold Plunge Pro, initial cooling takes roughly 8 hours to reach 37 to 46°F; other models vary.

On app-connected models, yes. Tap into your sauna or plunge in the app, then tap Schedule to set a time for it to turn on. Starting the preheat before you leave home is the usual way around the warm-up wait.

Which app depends on the model — Nova traditional saunas are controlled through the HUUM app rather than the Sun Home app. Check your model's manual for which app it uses, or contact us at info@sunhomesaunas.com or 844-728-6200.

Inspect the crate carefully at delivery, before the driver leaves. If you notice visible damage, note it on the delivery receipt before signing by writing Pending Inspection, take photos immediately, and contact our support team right away. If you suspect damage to the contents even when the outer packaging appears intact, open the relevant boxes before the driver departs and document any damage found.

If you discover concealed damage after the driver has left, contact us at info@sunhomesaunas.com as soon as possible with photos and a description of the damage.

Most issues can be resolved in a few steps. Confirm the unit is properly plugged in and the outlet is functioning, check that any GFCI outlet has not tripped, and verify breakers are not flipped in your electrical panel. Then power the unit off completely, unplug it for 60 seconds if applicable, and restart. Check the control panel or app for error codes, confirm your settings, and make sure vents are not blocked (saunas) or that water levels are correct (cold plunges).

Contact Technical Support if your unit does not power on after verifying power and connections, you see an error code you cannot resolve, the unit is not heating or cooling properly after setup checks, there are persistent leaks, electrical issues, or unusual smells, you hear loud or abnormal noises, or the control panel or app is unresponsive after restarting.

Contact our team at info@sunhomesaunas.com or 844-728-6200. Our team works to respond as quickly as possible, typically within 1–3 business days.

To help us resolve your issue quickly, please have ready: your order number or the email address used for purchase, your product model, a brief description of the issue, photos or videos of the problem, and any error codes displayed. Providing this information upfront helps us diagnose and resolve your issue faster.

Return eligibility depends on the product, and full terms are in our Refund Policy. Saunas and cold plunges, including accessories returned with them, may be returned within 30 days of delivery if they remain unused and in their original, unopened packaging. A 25% restocking fee plus outbound and inbound shipping costs will apply, even if your order was placed during a free shipping promotion. If your return is approved, your refund will be issued, less applicable fees and shipping costs, within 21 days of receiving your returned item. For health, safety, and quality assurance reasons, we do not accept returns on uncrated, assembled, or used saunas or cold plunges. Custom orders, made-to-order traditional saunas, private label, and non-standard models are non-refundable.

Red light therapy products, including blankets and masks, are eligible for return within 30 days of delivery, in their original packaging and in like-new condition. Items showing signs of use or damage are not eligible. If your return is approved, your total payment will be refunded within 21 days.

Accessories purchased on their own, including Premium Bamboo Inserts and Cleaning Sprays, are nonreturnable. All returns must be authorized before shipping; unauthorized returns may be refused. To start a return, contact us at info@sunhomesaunas.com or 844-728-6200.