Warranty Information
Equinox & Solstice Infrared Saunas
All Equinox and Solstice infrared sauna comes with a limited lifetime residential warranty (7 years) on cabinetry and heaters, and 3 years on controls. All electrical components in your Sun Home sauna are manufactured to exacting standards and every sauna is tested and run for several hours before it ships out.
For commercial saunas, the warranty includes 5 years on cabinetry and heaters and 1 year on controls, bench, floor, and backrest.
In the rare event an issue occurs with your sauna, the warranty covers the entire sauna - heaters, controls, electrical components, and wood, as well as the built-in audio system. With Sun Home Saunas, you can be confident that you’re making an investment that will last a lifetime.
At Sun Home Saunas, we use the highest quality wood in our product lines. As with any wooden structures, minor dents, scratches, and scuffs are normal and do not affect the sauna's integrity or operation.Wood is a living material that continues to respond to climate conditions, even after being crafted into a sauna. Variations in color, grain, and the presence of fine cracks are all part of the wood's natural beauty and should not be considered defects. Occasionally, slight cracking may occur due to changes in moisture levels during normal operation, but this won't compromise the sauna's structural integrity.Before shipping, we thoroughly inspect the wood for consistency, color, and quality. While our saunas are shipped globally, there may be slight blemishes, scratches, or scuffs on the exterior caused during transit. In most cases, these can be easily concealed with a small amount of furniture polish, oil, or other treatments. For interior blemishes, scratches, or scuffs, you may choose to leave them as they are, sand them, or apply a combination of gluing and sanding. Please avoid using treatments containing benzene or high concentrations of alcohol.Our Limited Lifetime Warranty covers normal use for the entire product lifetime, which is defined as seven years. The warranty includes replacement parts only and does not cover crating of the glass door or freight for parts shipped after 90 days from receipt of goods. Labor and service technician costs are not included.This warranty is applicable only to the original retail or wholesale purchaser and ends upon transfer of ownership. To be eligible, the sauna must be purchased and used within one year of the manufactured date. The customer is responsible for freight charges to and from Sun Home Saunas, including those for parts shipped to enable sauna servicing.Please note that this warranty becomes void if the sauna is altered, misused, abused, or exposed to water. Such instances include operating or maintaining the sauna contrary to the published instructions or using it on a non-dedicated circuit. The warranty covers manufacturing defects but not damages resulting from mishandling by the owner.Sun Home Saunas shall not be liable for any loss of use of the sauna or any incidental or consequential damages. Neither Sun Home Saunas nor its representatives will be held responsible for injuries to persons or damages to properties. Specifications are subject to change without prior notice.This warranty is limited to customers in the United States and Canada. International customers should inquire with their local Sun Home Saunas representative.
Infrared Blankets & Red Light Therapy
Sun Home Saunas offers a complete 1-year warranty on all components of the Infrared Sauna Blankets and Red Light Therapy devices. If the device or controller stops working within the first year, please email info@sunhomesaunas.com with your order number so we can fix or replace your item. Extended are warranties available for purchase.
Cold Plunges
Sun Home Saunas offers a 1-year residential limited warranty for the Sun Home Cold Plunge™ Pro and 1-year residential limited warranty for the Sun Home Cold Plunge™ against manufacturing defects. Please note that the warranty does not cover wear-and-tear or abuse of the product. See below for more information and limitations. Extended are warranties available for purchase.
Eclipse, Luminar, & Pod Infrared Saunas
Sun Home Saunas offers a 1-year residential limited warranty for all Eclipse, Luminar, and Pod infrared saunas. This includes carbon heaters, the cabin, controller, full-spectrum heater, oxygen bar, color light and light strip. Extended are warranties available for purchase.
Traditional Saunas
Sun Home Saunas offers a 1-year limited warranty on all traditional stoves or heating elements.
GENERAL WARRANTY INFORMATION (Infrared Blankets, Red Light Therapy, Cold Plunges, Eclipse, Pod, & Luminar Infrared Saunas, and Traditional Saunas):
Sun Home Saunas, at its own discretion, will provide free replacement of any defective parts or components that have been installed, used, and serviced normally within the specified warranty period. If repair or replacement is not feasible, Sun Home may opt to reimburse the purchase price in exchange for the return of the product. Please note that replacement parts may not be identical to the original ones, and their availability is subject to change. These remedies represent the only available options. To initiate a warranty claim for a product, please contact our customer service department:info@sunhomesaunas.com
WARRANTY EXCLUSIONS AND LIMITATIONS:
Warranty periods for all covered components start from the date of delivery, and are only applicable to the original purchaser or owner.
Please note that any sauna warranty becomes void if the sauna is altered, misused, abused, or exposed to water without the cover. The cover must be used at all time during any periods of precipitation. Such instances include operating or maintaining the sauna contrary to the published instructions or using it on a non-dedicated circuit. The warranty covers manufacturing defects but not damages resulting from mishandling by the owner.
This warranty does not cover the water filter or any loss of o-rings, filters, or gaskets for any cold plunge or other applicable products. Additionally, any other components not specified for the specific product in the above section will not be covered.
If using our cold plunges as hot tubs, you must use standard hot tub sanitizing chemicals such as Chlorine, like you would use in a normal spa. Bacteria easily grows in warm water if not treated with chemicals. We recommend keeping the plunge below 50°F for best performance.
This Residential Limited Warranty becomes void if the item is used in a commercial setting, altered, neglected, misused, abused, or if freight damage occurs during transit. Additionally, any repairs attempted by someone other than a designated representative, or if the failure is caused by accident, acts of God, or other uncontrollable factors beyond the control of the manufacturer, will void the warranty. Neglect, misuse, and abuse include any installation, operation, or maintenance of the item not following the instructions provided in the owner’s manual, including improper water chemistry and the use of abrasive or non-genuine cleaning agents or parts.
For products designed for indoor & outdoor use, they should still be placed in a covered area or protected in regions that experience harsh weather conditions. This warranty does not cover against heavy rain or storms.
This warranty entails the replacement of parts found to have defects in materials or workmanship that were manufactured or supplied by Sun Home Saunas. All manufacturing defects are covered. However, certain conditions are excluded from the warranty, such as damage resulting from poor water chemistry, neglected filter care and replacement, freezing conditions, power outages, insufficient attention to low water flow, or any other form of neglect, misuse, or abuse. Regular maintenance of the product is the customer's responsibility, and any issues arising from a lack of proper maintenance or water chemistry/balance will not be covered.
Repairs performed by unapproved individuals are not covered under this warranty, and the product owner assumes full liability for such repairs. This warranty is for parts only. The warranty does not cover any service or labor costs.In the event of any liability on the part of the manufacturer, Sun Home Saunas, it shall not exceed the original purchase value of the product covered under this warranty. Sun Home Saunas will not be held responsible for any incidental damages, such as freight damage or any other consequential damage. Additionally, Sun Home Saunas is not liable for any injury or loss resulting from any defect covered under this Limited Warranty, whether incidental or consequential, including but not limited to the loss of use of the tub, even if Sun Home Saunas was aware of the potential damage beforehand.Regular required maintenance of products, such as tightening bands on the barrels or cleaning and staining wood, is not covered by this warranty. Please refer to your assembly manual for specific maintenance guidelines.Sun Home will not indemnify the customer against any loss, damages or legal expense.This Limited Warranty does not cover the accessories, such as insulating covers, or any items attached to or installed on the item after the date of manufacture, nor does it cover gaining access to any component for repair or replacement. The owner accepts responsibility for repair work performed by anyone other than the manufacturer.
LIMITATIONS ON IMPLIED WARRANTIES:
Please be aware that this Limited Warranty is the exclusive warranty provided by Sun Home Saunas and supersedes any prior, contrary, or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed, except where prohibited by law. Such warranties, if applicable, are limited to the duration of the warranty periods mentioned above. This exclusion applies even if this warranty fails its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. In no event is Sun Home Saunas liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive, exemplary, or special damages, including but not limited to the loss of profit, anticipated savings or revenue, income, business, production, opportunity, or reputation. Please note that some jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This Limited Warranty provides you with specific legal rights, and you may also have other legal rights that vary from state to state.
LEGAL RIGHTS:
This Limited Warranty provides you with specific legal rights. No other warranties apply to Sun Home products except as expressly stated herein or as implied by applicable state and federal laws. You may have additional rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages, so some of the above limitations may not apply to you.