Return Policy

Infrared Sauna Blankets & Red Light Therapy

Sun Home Saunas stands by our products and we’re confident they will improve your quality of life. We are proud to offer a risk-free return policy. If you are within 30 days of your Blanket delivery or 45 days of your Red Light Therapy delivery and your item is in like-new condition, you may be eligible for a return.

Your return will be issued upon inspection. Please access our returns portal to get started.

If your return is approved, your total payment will be refunded within 21 days of receiving your returned item. If you purchased through one of our preferred financing partners, e.g. Affirm, extra charges may apply.

Accessories, including Premium Bamboo Inserts and Cleaning Spray, are nonreturnable.

Saunas & Cold Plunges

If an order is canceled prior to shipment, the customer will incur a $250 cancellation fee, whether she/he has paid a deposit or in full. Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.

Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition (not used), a full refund will be provided on the product purchase price minus any original shipping charges and minus a 25% restocking charge. For products sold with a “Free or Discounted Shipping Promotion”, the actual freight cost to originally ship the product will be deducted from your refund.

If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described above shall be applied.

Most products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer’s warranty.

Custom orders, private label or non-standard models are non-refundable.

All returns require a Return Merchandise Authorization (RMA) from Sun Home's Customer Service Department. Please to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return.

There is a 50% cancellation fee to help cover production cost losses for all traditional sauna orders as all traditional saunas are custom made at time of order.

Return Process

Please visit our returns portal or contact with your order information and details of what you are experiencing with the product to be eligible for your return. Any items returned without first contacting us will not be refunded.

For any products not properly functioning, we will assist you with troubleshooting and will replace the item entirely if we cannot fix them. Replacements are subject to current stock availability and you may experience delays.

Returned items must be sent in like-new condition in the original packaging. Any dirty, damaged, dented, scratched, unsanitary, torn or stained items, items with odors, or items missing major components may be denied a refund. This is up to reasonable discretion by our restocking team.