Return & Cancellation Policy

Cancellation & Return Policy

Order Change & Cancellation Policy

Order Changes:
Orders may be modified or canceled on the same day they are placed, during our normal business hours.

Order Cancellations:

  • Preorder & Backordered Products: Pre-ordered and backordered products are defined as those showing a shipment lead time on the product page of our website. Pre-orders may be cancelled prior to the balance collection date. Backorders may be canceled prior to the communicated shipping window. A $250 administrative cancellation fee applies to all post-purchase cancellations.

  • In-Stock Products: Orders may be canceled within 1 business day of purchase. A 25% restocking fee applies. After this window, the order is considered "shipped" and will follow our standard Return Policy below.

Return Policy

RED LIGHT THERAPY, SAUNA BLANKET, SAUNA MASK

Sun Home Saunas proudly stands behind the quality of our products and the positive impact they are designed to have on your well-being.

We offer returns within the following timeframes:
  • Blankets and Masks: Eligible for return within 30 days of delivery
  • Red Light Therapy products: Eligible for return within 45 days of delivery

Please note:

  • Used items are not eligible for return or refund.

  • If your product arrives defective or experiences a verified manufacturing defect, we will promptly replace the item or issue a refund in accordance with our warranty policy.

We remain committed to ensuring you receive a product that meets our quality standards and performs as intended.

If your return is approved, your total payment will be refunded within 21 days of receiving your returned item.  Accessories, including Premium Bamboo Inserts and Cleaning Sprays, are nonreturnable.

Your return will be issued upon inspection. Please access our returns portal to get started.

SAUNA AND COLD PLUNGE (including accessories)

Eligible Returns – Packaged, Unused Products Only:

Products may only be returned within 30 days of delivery if they remain unused and in their original, unopened packaging. A 25% restocking fee + outbound and inbound shipping costs will apply.

For health, safety, and quality assurance reasons, we do not accept returns on uncrated, assembled, or used saunas or cold plunges under any circumstances.

Custom orders, made-to-order traditional saunas, private label, or non-standard models are non-refundable.

FREE GIFT WITH PURCHASE (GWP)

Gifts with purchase (GWP) are non-refundable and are provided as a courtesy with qualifying purchases. If the qualifying item of greater value is returned, the value of the GWP will be deducted from your refund unless the gift is also returned unused and in original condition. Please note: If the GWP is not returned or is returned used or damaged, the full retail value of the gift will be subtracted from your refund total.