Return Policy | Sun Home Saunas

Return Policy

The following return policy is specifically for our Clearlight Infrared Saunas: 

1. All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please call to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return. 

2. Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 25% restocking charge. For products sold with a “Free Shipping Promotion,” the actual freight cost to originally ship the product will be deducted from your refund.

3. If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 2 above shall be applied.

4. Most products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer’s warranty.

5. Custom orders, private label or non-standard sauna models are non-refundable.

6. We will not offer refunds as a result of shipping delays, delivery time or delivery lead time. Please contact us before your purchase for an updated lead time on delivery. 

7. Order cancellations after order was placed and before order is shipped will incur a $500 cancellation fee. No exceptions.