Shipping | Sun Home Saunas

Shipping

 Our goal is to make your infrared sauna buying experience easy, efficient and educational. Our promise is to ensure your total satisfaction. 

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation email. 

ORDER SHIPMENT

In stock orders ship from our warehouse in Northern California within 1-3 business days from the date of your order and will be delivered in 1-6 business days after shipment. Our saunas ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.  If your item(s) do arrived damaged, please contact us immediately and send photos to help@purehomesaunas.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

Concealed Loss or Damage
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit, it is possible to damage the contents of the boxes without damaging the boxes.  If such a situation occurs it is important to contact us immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the packaging that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery.

Most likely the driver will not be able to wait while you open the boxes.  If that is the case, please note, “Possible Concealed Damage” on the delivery receipt.

 

Receiving Your Shipment
When receiving your shipment it is important to do the following:

1. Your shipment will consist of a number of individual boxes placed on a single pallet. The pallet will need to be separated to be unloaded. Your sauna will be shipped with lift gate service with a scheduled appointment for delivery. The driver will move your sauna off of the truck.

2. Check the shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.

3. Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes.  If this is the case, please note, “Possible Concealed Damage” on the delivery receipt.  Open the boxes as soon as possible, but not later than 5 days after the delivery, to inspect for damage.

 

Refusing a Freight Shipment and Freight Carrier Fees
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. 

Please note that any additional freight carrier’s fees such as re-delivery are the responsibility of the customer unless otherwise noted on your order. Lift-gate service and delivery notification are standard with all orders. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card.