Sun Home Saunas offers product-specific warranties designed to protect against defects in materials and workmanship under normal use. Coverage varies by product and usage type, so this guide breaks it down in a simple, scannable way.
Infrared Sauna Warranty Coverage
Eclipse, Pod & Luminar Infrared Saunas
Residential Use
Cabinetry & heaters: Limited lifetime (7 years)
Controls: 3 years
LED lighting, glass doors, and audio: 1 year
Commercial Use
Cabinetry & heaters: 5 years (Eclipse & Pod) / 3 years (Luminar cabinetry)
Controls: 1 year
LED lighting, glass doors, and audio: 1 year
Additional Notes
Cabinetry includes benches, floor grates, and heater cover frames
Controls include the control panel and power box
Audio includes speakers and Bluetooth amplifiers
Equinox & Solstice Infrared Saunas
Residential Use
Cabinetry & heaters: 7 years
Controls: 3 years
Glass doors and audio: 1 year
Commercial Use
Cabinetry & heaters: 5 years
Controls: 1 year
Glass doors and audio: 1 year
Cold Plunges
1-year residential limited warranty
Covers manufacturing defects only
Does not cover wear and tear or misuse
Infrared Blankets & Red Light Therapy
1-year warranty on all components
Covers device and controller functionality
Extended warranties available for purchase
Traditional Saunas
Muskoka & Barrel: 1-year warranty on cabinetry (interior and exterior wood)
Solaris: 3-year warranty on cabinetry
What’s Included in Warranty Service
First 90 Days After Delivery
Replacement parts
Labor for repairs
Shipping costs
All included at no cost to the customer
After 90 Days
Warranty becomes parts-only coverage
Customer is responsible for labor and shipping costs
Important Coverage Details
Warranty applies to normal residential or commercial use
Coverage begins on the date of delivery
Delivery must occur within 6 months of purchase
Limited Lifetime Definition
Limited lifetime coverage refers to up to 7 years
Applies to residential use only
What’s Not Covered
The warranty does not cover:
Normal wear and tear or cosmetic changes
Wood variations such as grain, color, or minor cracks
Environmental damage or weather exposure
Damage from misuse, neglect, or improper installation
Water exposure or placing the sauna within 5 feet of water sources
Unauthorized modifications or repairs
Electrical issues from improper setup (non-dedicated circuit, extension cords, etc.)
Damage caused during delivery
What Can Void the Warranty
Your warranty may be void if the product is:
Installed or operated outside of provided guidelines
Not connected to a dedicated electrical outlet
Exposed to water or improper environmental conditions
Modified, misused, or improperly maintained
Warranty Eligibility Requirements
Applies only to the original purchaser
Non-transferable
Product must be purchased and used within one year of manufacture
Parts & Replacement Timing
Parts are fulfilled as quickly as possible
Some parts may take approximately 60–90 days to source
How to Submit a Warranty Claim
To start a claim, contact our support team:
Submit a technical support inquiry form: www.sunhomesaunas.com/help
Our team will help troubleshoot, confirm eligibility, and coordinate next steps.
Frequently Asked Questions
What does “limited lifetime” mean?
Limited lifetime refers to up to 7 years of coverage, which is the expected lifespan of key components like cabinetry and heaters. This applies to residential use only.
Is labor included under warranty?
Yes, but only during the first 90 days after delivery. After that, the warranty covers parts only, and labor costs are the customer’s responsibility.
Is shipping covered for replacement parts?
Shipping is covered during the first 90 days. After that, customers are responsible for shipping and freight costs.
What counts as commercial use?
Commercial use includes any business or income-generating setting, such as gyms, spas, wellness centers, or rental properties.
Does the warranty cover cosmetic issues?
No. Natural wood variations, minor cracks, and cosmetic wear are expected and do not affect performance.
Can I transfer my warranty if I sell my sauna?
No. The warranty applies only to the original purchaser and is not transferable.
What happens if my product can’t be repaired?
Sun Home may choose to replace the product or offer partial reimbursement.
What are the most common reasons a warranty claim is denied?
The most common issues are improper installation, using a non-dedicated electrical circuit, improper voltage, placing the sauna too close to water sources, or modifying the product.