We want you to feel confident in your purchase. Below you’ll find clear answers about our warranty coverage, return eligibility, and what to expect if something isn’t right.
If you ever need support, our team is here to help.
What is your return policy?
We offer a limited return window for eligible products. To qualify:
The return request must be submitted within the stated return window from delivery.
The product must be unused and in original packaging.
All components and accessories must be included.
Return shipping costs and restocking fees may apply depending on the product type.
Please note:
Custom or special-order products are final sale.
To start a return, contact our support team with your order number and reason for return.
Are there restocking fees?
Yes. For eligible returns, a restocking fee may apply.
This fee helps cover inspection, repackaging, and processing costs. The exact percentage depends on the product category and condition upon return.
If a product is returned without prior authorization, it may be refused.
Can I cancel my order?
Most orders can be changed or cancelled within 24 hours of the original order. A post-purchase cancellation fee of $250 applies.
Once an order has shipped or is in transit, it cannot be canceled and will fall under our return policy guidelines.
If your order has already been scheduled for freight delivery, cancellation may result in additional fees.
If you’re unsure of your order status, reach out to us as soon as possible.
What if my item arrives damaged?
Please inspect your product upon delivery.
For freight deliveries:
Note any visible damage on the delivery receipt before signing.
Write "Pending Inspection" next to your signature.
Take clear photos of the packaging and product.
Contact us within 24 hours of delivery.
For small parcel shipments:
Take photos of the damage and packaging and contact us right away.
Timely reporting allows us to file claims and resolve the issue quickly. Damage reported outside the required timeframe may limit our ability to provide a replacement.
What does the warranty cover?
Our products are backed by a manufacturer’s warranty that covers defects in materials and workmanship under normal residential use.
Warranty coverage typically includes:
Heating elements
Electrical components
Control panels
Structural defects related to manufacturing
Coverage does not include:
Cosmetic damage not reported within 24 hours of delivery
Normal wear and tear
Improper installation or misuse
Commercial use (unless otherwise specified)
Damage caused by failure to follow care instructions
Warranty periods vary by product. Please refer to your specific product page for exact coverage details.
What is not covered under warranty?
The warranty does not cover:
Damage from improper assembly or installation
Use outside recommended guidelines
Exposure to extreme weather without proper protection
Water damage due to improper drainage or maintenance
Modifications made after delivery
If you are unsure whether your issue is covered, contact our team with photos and a description. We’ll walk through it with you.
How do I submit a warranty claim?
To submit a claim, please provide:
Your order number
Photos or videos clearly showing the issue
A brief description of what is happening
Our team will review and respond with next steps. In many cases, we can send replacement parts directly. If a larger issue is confirmed, we’ll guide you through the resolution process.
Do I need to register my product for warranty?
Warranty coverage is tied to your original order and does not require separate registration.
Please keep your order confirmation for your records.
What if I’m outside the return window?
Once the return window has passed, we are unable to accept returns.
However, your product may still be covered under warranty if the issue is related to manufacturing or components. Reach out and we’ll review your situation with you.
What if I purchased through financing?
Return eligibility remains the same regardless of payment method.
If a return is approved, the refund will be processed back to the original payment method. Financing adjustments may take additional time depending on the provider.
Still have questions?
We’re here to support you.
Contact our Customer Experience team with your order number and we’ll help guide you through the next steps.