At Sun Home, our products are built for long-term performance. If something needs attention, we make it simple to get the right replacement part, whether it’s your sauna or your cold plunge.
This guide covers what parts are typically replaced, how the process works, and what to expect.
Understanding Your Coverage
Your eligibility for replacement parts depends on your warranty coverage.
- Coverage varies by product type and component
- The first 90 days include parts, shipping, and labor for qualifying issues
- Ongoing coverage applies to key components based on your product
For full details, see: Warranty Coverage Overview
To get started, follow: How to Submit a Warranty Claim
Common Replacement Parts
While every situation is unique, these are the most common parts we support and replace.
Sauna Parts
- Heater panels
- Back rests
- Benches
- Control panels & WiFi modules
- Power supplies
- Temperature sensors
- LED lighting components
Cold Plunge Parts
- Chiller and pump components
- Filters (routine replacement items)
- Hoses, fittings, and gaskets
- Sensors and control panels
- Electrical components
Cold plunges require regular maintenance to maintain performance and warranty eligibility, especially consistent filter replacements and proper water care.
How the Replacement Process Works
We guide you through every step.
1. Submit a Request
Start by following the How to Submit a Warranty Claim article and providing:
- Order number
- Product model
- Description of the issue
- Photos or videos (recommended)
2. Troubleshooting & Approval
Our team will:
- Diagnose the issue
- Walk through any needed troubleshooting
- Confirm warranty eligibility
3. Parts Shipment
Once approved:
- We ship the correct replacement part
- Most in-stock parts ship within a few business days
- Tracking is provided once shipped
4. Installation
- Many parts are designed for simple at-home replacement
- For more technical fixes, we provide step-by-step support
Warranty vs. Non-Warranty Replacements
Covered Under Warranty
- Defects in materials or workmanship
- Component failures under normal use
- Approved parts and shipping (based on coverage)
Not Covered
- Improper use or installation
- Lack of maintenance (especially for cold plunge systems)
- Environmental damage or misuse
- Unauthorized modifications or third-party parts
Out-of-Warranty Support
- Replacement parts are available for purchase
- Our team will help identify the correct part
- Guidance is provided for installation
What to Expect
- Initial Response Time: 1–2 business days
- Shipping: Typically 3–5 business days for in-stock parts
- Support: Ongoing until your system is fully up and running
Important Notes
- Only use official Sun Home replacement components
- When in doubt, reach out. Our team is here to help
Frequently Asked Questions
Do I need to return the old part?
In some cases, yes. If required, we’ll provide instructions and a return label.
How do I know if my issue is covered?
Our support team will confirm coverage. You can also review the Warranty Coverage Overview.
Can I install replacement parts myself?
Most parts are designed for easy installation. We’ll guide you if additional support is needed.
How long does it take to receive a replacement part?
Once approved, most parts ship within a few business days.
What if I’m outside my warranty?
We’ll still help you get the right part and back up and running.
What parts need regular replacement?
Cold plunge filters and water system components should be replaced regularly as part of normal maintenance.
We’ve Got You Covered
Your routine matters. If something isn’t working as it should, we’ll help you resolve it quickly—with the right parts and the right support.
Start with the Warranty Coverage Overview and follow the How to Submit a Warranty Claim guide.
