How to Submit a Warranty Claim

Last updated: June 17, 2026

If you're experiencing an issue with your Sun Home product, use the form below to submit a warranty claim. We'll review your request and respond within 1–3 business days.

You'll need your order number, product model, and photos showing the issue. Your progress is saved automatically — you can leave and come back to finish later.

Your Information

Order & Product Details

Drag & drop or click to upload JPG, PNG, WebP, HEIC, or PDF — max 5 MB

Issue Details

Drag & drop or click to upload JPG, PNG, WebP, HEIC, or PDF — up to 5 files, 5 MB each

Coverage Screening

These questions help us determine your warranty coverage. Please answer honestly.

Are you the original purchaser of this product? *
Is this product used in a residential setting? *
Is the product installed indoors? *
Is the product on a dedicated electrical circuit? *
Is the product at least 5 feet from any water source? *
Do you have an extended warranty (e.g. XCover)?

Review & Submit

Please review your information before submitting.

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