Below are the most common shipping and delivery questions we receive.
How long does delivery take?
Freight items (saunas and cold plunges): About 2 to 4 weeks total
Small parcel items: Typically 3 to 7 business days
Custom built items: Timelines vary depending on production schedule
Why don’t I have a tracking number for my sauna or cold plunge?
Large freight shipments move differently than standard parcel carriers. They do not provide traditional live tracking links.
We monitor the shipment internally and can request updates from the carrier at any time. If you would like a status update, just reach out.
When will the delivery company contact me?
Once your order reaches your local freight terminal, the delivery team will typically reach out within 48 hours to schedule your delivery date.
How will I receive my delivery window?
You will receive a four hour arrival window approximately 2-4 business days before your scheduled delivery date.
Can I reschedule my delivery window?
You may reschedule your delivery at no cost as long as the request is made directly with the delivery team at least two business days before your scheduled delivery appointment.
If a reschedule request is made within two business days of the appointment, a reschedule or redelivery fee may apply. This is because delivery routes are finalized and scheduled in advance.
Do I need to be home for delivery?
Yes. Someone 18 years or older must be present to receive and inspect the crate at the time of delivery.
What is Room of Choice delivery?
Room of Choice which includes the following service level provided by the delivery driver.
• Uncrating the sauna or cold plunge
• Moving each piece to the desired setup location
• Removal and disposal of all trash and packing materials
Please note this does not include installation or assembly. If you would like information on assembly, please let us know.
Can I schedule installation for the same day as delivery?
We strongly recommend scheduling installation for a different day than delivery. Freight deliveries can occasionally shift due to carrier logistics, and separating these dates helps avoid inconvenience and unnecessary fees.
What happens if my item arrives damaged?
Inspect the crate carefully at delivery. If you notice visible damage:
Note it on the delivery receipt before signing by writing "Pending Inspection"
Take photos immediately
Contact our support team right away
This ensures we can resolve the issue quickly.
My item is out of stock. What happens next?
We fulfill backorders in the order they were received. As soon as inventory arrives, your order will move into processing and you will receive confirmation.
If you still have questions, our team is here to help. Simply reply to your order email or contact support and we’ll walk you through it.