We want you to feel confident in your purchase. Below you’ll find clear answers about our warranty coverage, return eligibility, and what to expect if something isn’t right.
If you ever need support, our team is here to help. Full terms are in our Refund Policy.
What is your return policy?
Return eligibility depends on the product. Full terms are in our Refund Policy.
Saunas and cold plunges (including accessories):
May be returned within 30 days of delivery if they remain unused and in their original, unopened packaging.
A 25% restocking fee plus outbound and inbound shipping costs will apply, even if your order was placed during a free shipping promotion.
For health, safety, and quality assurance reasons, we do not accept returns on uncrated, assembled, or used saunas or cold plunges under any circumstances.
Custom orders, made-to-order traditional saunas, private label, and non-standard models are non-refundable.
Red light therapy products (blankets, masks, etc.):
Eligible for return within 30 days of delivery.
Items must be returned in their original packaging in like-new condition. Items showing signs of use or damage are not eligible for return.
If your product arrives defective or experiences a verified manufacturing defect, we will promptly replace the item or issue a refund in accordance with our warranty policy.
Accessories:
Accessories, including Premium Bamboo Inserts and Cleaning Sprays, are nonreturnable.
Your return will be issued upon inspection. To get started, please use our returns portal. All returns must be authorized through our returns portal before shipping; unauthorized returns may be refused.
Are there restocking fees?
Yes, on saunas and cold plunges. A 25% restocking fee plus outbound and inbound shipping costs applies to approved sauna and cold plunge returns, even if your order was placed during a free shipping promotion.
A 25% restocking fee also applies per product to cancellations made after your order enters fulfillment, along with roundtrip shipping costs depending on the status of your shipment at the time of the request.
See our Refund Policy for the full terms.
Can I cancel my order?
All order change and cancellation requests must be submitted by email to info@sunhomesaunas.com or by phone to 844-728-6200, with your full name and order number. We will follow up with you as soon as possible once your request is received.
A 3% cancellation fee applies per product to all cancellations, regardless of product type or order timing.
In-stock products:
You may cancel an in-stock order within 24 hours of your order being placed. A 3% cancellation fee applies per product during this window.
After 24 hours, your order enters fulfillment and the following additional fees apply per product canceled: a 25% restocking fee applies, and roundtrip shipping costs may also apply depending on the status of your shipment at the time of the cancellation request.
Pre-order products:
A pre-order is placed when a product is temporarily out of stock. Pre-orders may be canceled at any time prior to your communicated ship date, with a 3% cancellation fee per product.
After your communicated ship date, your order enters fulfillment and the same additional fees apply per product canceled: a 25% restocking fee, plus roundtrip shipping costs depending on the status of your shipment.
If your order was placed under a free shipping promotion, the actual roundtrip freight cost will be deducted from your refund.
Once an order enters fulfillment, it is subject to our Return Policy. Some products ship quickly, so please submit your cancellation request as soon as possible. Order changes may be requested during normal business hours and are subject to order status; they cannot be guaranteed once an item has entered fulfillment. Full terms are in our Refund Policy.
What if my item arrives damaged?
Please inspect your shipment carefully at the time of delivery, before the driver leaves.
Note any visible damage to boxes or packaging directly on the delivery receipt and have the driver sign it.
If you suspect damage to the contents even when the outer packaging appears intact, open the relevant boxes before the driver departs and document any damage found.
If you discover concealed damage after the driver has left, contact us at info@sunhomesaunas.com as soon as possible with photos and a description of the damage.
If an item delivered by a commercial shipping company is refused for any reason other than damage or shipping error, the item will be treated as a return and will follow our standard Return Policy. See our Refund Policy for details.
When will I receive my refund?
If your return is approved, your refund will be issued, less applicable fees and shipping costs, within 21 days of receiving your returned item. Returns are issued upon inspection. See our Refund Policy for the full terms.
What happens to my free gift if I return my order?
Gifts with purchase (GWP) are non-refundable and are provided as a courtesy with qualifying purchases.
If the qualifying item of greater value is returned, the value of the GWP will be deducted from your refund unless the gift is also returned unused and in original condition. If the GWP is not returned, or is returned used or damaged, the full retail value of the gift will be subtracted from your refund total.
See our Refund Policy for details.
What does the warranty cover?
Sun Home Saunas warrants your product to be free of defects in material and workmanship during normal usage. Coverage lengths vary by model and by whether the use is residential or commercial — the full schedule is on our Warranty Information page.
Depending on your model, covered components include:
Cabinetry, including benches, floor grates, and heater cover frames
Heaters
Controls, including the control panel and power box
LED lighting, glass doors, and audio (speakers and Bluetooth amplifiers)
For orders placed on or after March 2, 2026, warranty service during the first 90 days from the date of delivery includes the cost of replacement parts, the labor required for repair or replacement, and all shipping charges, at no cost to you. After 90 days, you are responsible for all shipping and labor charges.
Limited lifetime coverage on cabinetry and heaters applies to residential use only, and is applicable for up to seven years — the expected useful lifetime of those components. Commercial buyers receive separate Commercial Warranty Terms & Conditions at point of sale; contact your account representative for a copy.
Exact durations by model are listed on our Warranty Information page.
What is not covered under warranty?
The warranty does not apply to damage or defects from:
Normal weathering and wear-and-tear, including cosmetic damage and environmental exposure
Weather events, acts of God, or other events beyond the manufacturer’s reasonable control
Animals or insects
Product modifications for any reason
Operating the product outside of Sun Home Saunas’ published manuals and guidelines
Negligence, mishandling, or exposure to water
Delivery
Improper installation — including assembly that does not follow the instructions and specifications provided with the unit, or failure to adhere to electrical requirements such as a dedicated electrical wall outlet — will void the warranty, as will improper care, cleaning, or maintenance.
Saunas must be installed at least five feet away from any source of water that produces liquid or vapor, such as a cold plunge, shower, bathtub, or hot tub. Placing the sauna closer than five feet to these water sources will automatically void the warranty.
This limited warranty extends only to the consumer who originally purchased the product; it does not extend to any subsequent owner or transferee. If you are unsure whether your issue is covered, see our Warranty Information page or contact us at info@sunhomesaunas.com.
How do I submit a warranty claim?
To initiate a warranty claim, contact our customer service department at info@sunhomesaunas.com with your order number. You can also reach us at 1-844-728-6200.
Sun Home Saunas will, at its own discretion, provide free replacement of any defective parts or components that have been installed, used, and serviced normally within the specified warranty period. If repair or replacement is not feasible, we may opt to reimburse the purchase price in exchange for the return of the product.
Replacement parts may not be identical to the original ones, and their availability is subject to change. All warranty part orders are fulfilled as quickly as possible; in some cases parts need to be specially sourced, which can take approximately 60-90 days.
Full terms are on our Warranty Information page.
Do I need to register my product for warranty?
See our Warranty Information page or contact us at info@sunhomesaunas.com.
What if I’m outside the return window?
Saunas, cold plunges, and red light therapy products are eligible for return within 30 days of delivery. Once that window has passed, we are unable to accept a return. See our Refund Policy for the full terms.
Your product may still be covered under warranty if the issue is a defect in material or workmanship. See our Warranty Information page or contact us at info@sunhomesaunas.com.
What if I purchased through financing?
The same return policy, windows, and fees apply regardless of how you paid. If your return is approved, your refund will be issued, less applicable fees and shipping costs, within 21 days of receiving your returned item.
If you have questions about how a refund is handled by your financing provider, contact us at info@sunhomesaunas.com or 844-728-6200. Full terms are in our Refund Policy.
Still have questions?
We’re here to support you.
Contact our Customer Experience team at info@sunhomesaunas.com or 844-728-6200 with your full name and order number, and we’ll help guide you through the next steps.