This article outlines our return policy for all Sun Home products, including saunas, cold plunges, and small wellness accessories.
If your order is more than 24 hours past purchase, it is considered a return request, even if the item has not yet shipped or been delivered.
Saunas and Cold Plunges
This section applies to all full-size sauna and cold plunge models.
Return Eligibility
To qualify for a return, the product must:
Be requested within 30 days of delivery
Be unused
Be unassembled
Remain in its original, unopened crate and/or packaging
For health, safety, and quality assurance reasons, we cannot accept returns on:
Uncrated products
Assembled units
Used units
If a request is made more than 24 hours after purchase, it is considered a return and subject to the fees outlined below, even if the item has not yet been delivered.
Return Fees
Approved returns are subject to:
A 25% restocking fee based on the original purchase price
Round-trip freight costs, typically ranging from $1,500 to $1,800 total
Shipping costs include both outbound and return freight and are the responsibility of the customer.
Non-Refundable Items
The following are not eligible for return:
Custom orders
Made-to-order traditional saunas
Private label products
Non-standard models
Small Wellness Accessories
This section applies to smaller items such as red light therapy panels, blankets, and masks. This does not apply to the Red Light Therapy Add-On for the Luminar. Accessories, including Premium Bamboo Inserts and Cleaning Sprays, are nonreturnable.
Return Eligibility
Small wellness accessories may be returned within 30 days of delivery if they are in new condition and in the original, unopened packaging. Your return will be issued upon inspection.
Refunds
If your return is approved, your total payment will be refunded within 21 days of receiving your returned item.
Free Gift With Purchase (GWP)
Gifts with purchase (GWP) are non-refundable and are provided as a courtesy with qualifying purchases. If the qualifying item of greater value is returned, the value of the GWP will be deducted from your refund unless the gift is also returned unused and in original condition.
Please note: If the GWP is not returned or is returned used or damaged, the full retail value of the gift will be subtracted from your refund total.
How the Return Process Works
Contact our support team within 30 days of delivery.
We will confirm eligibility and review applicable fees.
If approved, we will provide return instructions.
For saunas and cold plunges located at your home, we may request photos of the unopened crate to verify packaging integrity before coordinating freight pickup.
Refunds are processed once the item is confirmed in transit back to our warehouse. The refund amount will reflect the original purchase price minus any applicable restocking fees and shipping costs.
Frequently Asked Questions
I realized this sauna does not meet my needs. Can I return it?
Saunas and cold plunges may be returned within 30 days of delivery if they are unused, unassembled, and remain in their original unopened crate and packaging. Units that have been uncrated, assembled, or used are not eligible for return due to health and safety standards. If you are unsure whether your unit qualifies, our support team can review the details with you.
Why is my order considered a return if it has not shipped yet?
Orders may be canceled within 24 hours of purchase. After 24 hours, the order enters fulfillment and inventory allocation. At that point, it is considered a return request, even if the item has not yet shipped or been delivered. All return terms, including restocking and freight fees, apply once the 24-hour window has passed.
Why do I have to pay for round-trip shipping if my order included free shipping?
Free shipping refers to the outbound freight cost covered by Sun Home at the time of delivery. If a return is requested, the original outbound freight and the return freight are both the responsibility of the customer. Large wellness products require specialized freight carriers, which is why these costs are significant. Approved returns are subject to round-trip freight costs and a 25% restocking fee.
I paid for Room of Choice delivery and my sauna was uncrated. Can I still return it?
Room of Choice delivery typically includes removal of the outer crate. Because our return policy requires the unit to remain unused, unassembled, and in its original unopened packaging, products that have been uncrated are not eligible for return. If you have questions about your delivery type, please contact our support team.
Can I refuse delivery to avoid return fees?
Refusing delivery does not cancel the order. Once the 24-hour cancellation window has passed, the order is considered a return. Applicable restocking and freight fees will still apply.
How will I know if my return is approved?
Our team will review the timing of your request, the delivery status, and the condition of the product. If your return is eligible, you will receive written confirmation outlining next steps and applicable fees before any shipment is scheduled.
When will I receive my refund?
Refunds are processed once the item is confirmed in transit back to our warehouse. The refund amount will reflect the original purchase price minus the 25% restocking fee and applicable outbound and return shipping costs.
What if my sauna or cold plunge is not working properly?
If your unit has been opened or assembled and something is not functioning as expected, it may be covered under warranty. Our support team is happy to help troubleshoot and coordinate service if needed.