How to Request a Return
We want you to feel confident in your investment and supported every step of the way. If something isn’t quite right, our team is here to help guide you through the return process as smoothly as possible.
Start With a Quick Check
Before initiating a return, take a moment to review a few key details:
Is your product within the eligible return window?
Is the item unused and in its original condition?
Do you have your order number or the email address used to place your order?
If you’re unsure about any of these, rest assured, our team can help clarify your options.
Step 1: Contact Our Support Team
To begin a return of a full size sauna or cold plunge, reach out to our support team with the following information:
Your order number
The item you’d like to return
A brief reason for the return
Photos (if applicable)
This helps us process your request quickly and recommend the best next steps.
To return an accessory item like a mask, blanket, or theragun, please proceed to the return portal here https://sunhomesaunas.loopreturns.com
Step 2: Receive Return Authorization
Once we review your request, we’ll provide a return authorization along with detailed instructions.
Please do not ship your item back without this authorization, as it ensures your return is properly tracked and processed.
Step 3: Prepare Your Item
All items including full size saunas and cold plunges must be returned in their original like-new packaging.
Our team will clearly outline what’s needed for your specific return to ensure the product is protected during transit and arrives in proper condition.
We recommend:
Securing all components and accessories
Including any original documentation
Step 4: Ship Your Return
Follow the provided return instructions to send your item back to us.
Depending on the situation, return shipping responsibilities and methods may vary. Our team will clearly outline what to expect.
Step 5: Processing Your Return
Once your item is received and inspected, we’ll process your return according to our policy.
You’ll be notified as soon as your return is complete.
A Thoughtful Approach to Returns
We understand that every situation is unique. Whether you need a return, exchange, or simply have questions, our goal is to make the process clear, fair, and supportive.
If you’re considering a return but aren’t sure if it’s the right step, we’re always happy to help you explore options.
FAQ
How long do I have to request a return?
Return windows vary by product. Please refer to our return policy on our website at Refund Policy
Do I need the original packaging?
Yes, we only accept unopened returns in the original packaging.
Will I be charged for return shipping?
Return shipping policies vary depending on the reason for the return. Returns of full size sauna and cold plunges require the customer to pay all shipping fees plus a 25% restocking fee.
For accessory items, you may proceed through the return flow and if applicable, a label will be provided at no cost to you. https://sunhomesaunas.loopreturns.com
How long does it take to process a return?
Once your item is received, returns are typically processed within a few business days. Timing may vary depending on inspection and payment method.
Can I exchange instead of returning?
If your sauna or cold plunge has shipped, and you decide you want a different product, the original order must be treated as a return. Returns of full size sauna and cold plunges require the customer to pay all shipping fees plus a 25% restocking fee. If you would like to change your order, please do so within 24 hours of placing the original order to avoid these fees.
If something isn’t quite right, we’re here to make it right. Simply reach out, and we’ll take care of the rest.