At Sun Home Saunas, every product we offer is thoughtfully crafted and carefully sourced. We are committed to maintaining consistent inventory so your order can be fulfilled without delay. However, due to the high demand and premium nature of our saunas, select models may occasionally become unavailable for immediate shipment.
This guide outlines how we handle preorders and backorders, so you can order with complete confidence.
Our Commitment to Availability
We actively manage inventory across our entire product line to ensure availability whenever possible. Our team closely tracks production schedules and inbound shipments to minimize wait times and maintain a seamless purchasing experience.
That said, some of our most sought-after models may sell out before new inventory arrives.
In-Stock vs. Backordered Items
If your item is in stock at the time of purchase:
- Orders are typically processed and fulfilled within 7–10 business days
If an item is temporarily unavailable:
- It will be offered as a preorder (backorder)
- An estimated shipping date will be provided at checkout
In rare cases, if inventory changes unexpectedly (such as a high volume of orders placed in a short period), an item may become backordered after your purchase. If this occurs, our team will reach out to you directly via email with updated timing and next steps.
When an Item Is Not Immediately Available
If an item is out of stock, placing a preorder allows you to:
- Reserve incoming inventory before it becomes publicly available
- Secure your order without needing to monitor restocks
- Maintain priority fulfillment based on your order date
This ensures you don’t miss out on high-demand products with limited availability.
Estimated Timing
Rather than listing static lead times for every product, we provide the most accurate timing at the moment your order is placed.
If your order is on backorder:
- An agent will reach out within 1-2 business days of your purchase
- This allows our team to share the most up-to-date information available at the time of purchase, based on current inventory and incoming shipments
- Our team will proactively communicate any significant changes if they arise
Because our inventory and logistics are dynamic, the estimated ship date on your order is the most reliable reference point.
Fulfillment and Shipping
As soon as your item becomes available, your order is promptly prepared for shipment.
You can expect:
- Order processing and dispatch from our warehouse
- A shipping confirmation email
From there, your order will follow our standard shipping process as outlined in our Help Center.
Frequently Asked Questions
Why don’t you list lead times for every product?
Because our inventory and inbound shipments are constantly evolving, static lead times can quickly become outdated. Instead, we provide real-time estimates at the time of purchase to ensure accuracy and transparency.
What is the difference between a preorder and a backorder?
There is no functional difference. Both terms mean the item is not currently in stock but is available for purchase and will ship as soon as inventory arrives.
How do I know if my item is in stock?
If your item is in stock, it will follow our standard fulfillment timeline of approximately 7–10 business days. If it is on backorder, an estimated shipping date will be shown at checkout.
Will I be charged immediately for a preorder?
Yes. If you purchase a preorder online prior to confirming the ship date with a sales agent, we will charge the full amount. If your order will not ship for 30 days or more, we offer the option to hold only a balance to reserve your order, and refund the remaining amount. We collect the remaining amount when your sauna is ready to ship. All deposit amount details will be available during the checkout process.
What happens if an item becomes backordered after I place my order?
In rare cases where demand exceeds available inventory, an item may become backordered shortly after purchase. If this happens, our team will contact you directly via email with updated timing and options.
Can I cancel my order if I don’t want to wait?
Yes. If your order has not yet shipped, you may request a cancellation. Our support team will assist you with the process. Standard cancellation fees apply.
Can I get an updated estimate on my order?
Absolutely. Our team is happy to provide the most current information available. Simply reach out, and we’ll assist you promptly.