At Sun Home Saunas, we know that once you place your order, the next big question is, when will it arrive?
Shipping timelines vary depending on what you purchased. Below is a clear breakdown of what to expect.
Large Freight Items
Includes:
Saunas
Cold Plunge Pros
Estimated total timeline: 2 to 4 weeks
This includes warehouse preparation, freight transit, and delivery scheduling.
Step 1: Order Preparation
Most in stock freight items leave the warehouse within 7 business days.
Step 2: Freight Transit
Once your order leaves the warehouse, it typically takes 10 to 16 days to arrive at your local delivery terminal.
Because these are large freight shipments, they do not have traditional live tracking. While that may feel different from standard parcel shipments, our team monitors the shipment internally and can provide updates upon request.
Step 3: Delivery Scheduling
After the shipment arrives at your local terminal, the delivery team will contact you within about 48 hours to schedule your delivery date. Outreach may come via phone, text, or email.
Step 4: Delivery Window Confirmation
Approximately 24 hours before delivery, you will receive a four hour arrival window.
Please ensure:
Someone 18 years or older is present to receive and inspect the crate
The delivery path is clear and accessible
Installation is not scheduled for the same day as delivery if you are working with a third party installer such as Pure Install
If you selected Room of Choice delivery, that service will be completed at the time of delivery.
Small Parcel Items
Includes:
Inflatable Cold Plunges and Chillers
Accessories
Add-ons
Recovery tools
Smaller wellness products
Estimated timeline: 3 to 7 business days total in most cases
Most in stock items ship within 1 to 3 business days
You will automatically receive a tracking number via email once your order ships
Transit time is typically a few business days depending on location
Made to Order Items
Some models, such as the custom Solaris line, are built specifically to order.
These items:
Enter a dedicated production phase after purchase
Are carefully crafted to your specifications
Ship once production is complete
Because these are fully customized builds, timelines vary. Our team oversees production and will coordinate delivery scheduling once your unit is ready to ship.
Out of Stock Items
If an item is temporarily out of stock:
Orders are fulfilled in the order they were received
You will receive confirmation once your item is back in stock and processing
No action is required on your end
We actively monitor inventory and prioritize backorders as soon as stock arrives.
If you ever want an update on your order, simply reply to your order confirmation email and our team will be happy to assist.
Your wellness investment matters to us, and we’re committed to supporting you from purchase to delivery.