Applies to: Luminar, Eclipse, Equinox, Solstice, Pod
If your sauna is not turning on or appears to have lost power, this guide will walk you through a few key checks to help identify the issue.
Before You Begin
- Turn off power at the breaker before inspecting any connections
- Do not open electrical components unless instructed
- If anything feels unclear, stop and contact support
Initial Checks
Confirm Power Supply
Start by verifying that your sauna is receiving power.
- Ensure the unit is properly connected to its power source
- Test the outlet (if applicable) with another device
- Confirm the sauna is connected to the correct voltage circuit
Check the Breaker
Locate your home’s electrical panel and inspect the breaker assigned to the sauna.
- If the breaker is tripped, reset it by switching it fully OFF, then back ON
If the breaker trips again, discontinue troubleshooting and contact support.
Inspect the Power Connection
Take a moment to visually check the power connection.
- Ensure all connections are secure
- Look for any visible damage, wear, or discoloration
If you notice any damage, do not continue using the sauna.
Verify Main Power Switch
Some models include a main power switch near the base or rear of the unit.
- Confirm the switch is in the ON position
Check for Control Panel Activity
Observe the control panel.
- If the display is completely blank, the unit is likely not receiving power
- If the panel is on but unresponsive, refer to:
Troubleshooting Control Panel Issues
Model-Specific Guidance
Luminar / Eclipse / Equinox / Solstice
These models require a dedicated electrical setup.
- Confirm the unit is connected to the correct circuit
- Ensure all wiring connections are secure and properly installed
Pod
The Pod uses a simplified electrical setup.
- Confirm the power connection is secure
- Verify the outlet is functioning properly
- Check that any GFCI outlet has not been tripped
When to Contact Support
Please stop troubleshooting and reach out to our team if:
- The breaker continues to trip
- You notice any burning smell, sparks, or heat at connection points
- Power is intermittent
- The sauna does not respond after completing the steps above
Contact Support
To help us assist you quickly, please include:
- Sauna model
- Description of the issue
- Photos of:
- Power connection
- Breaker panel
- Control panel (if applicable)
FAQ
Why won’t my sauna turn on?
In most cases, this is related to the power supply: such as a tripped breaker, inactive outlet, or incomplete connection.
What does it mean if the breaker keeps tripping?
This typically indicates an electrical issue, such as an overloaded circuit or a wiring concern. Please discontinue use and contact support.
The control panel is blank, what should I check?
Start with the breaker, power connection, and main power switch. If those are all confirmed, the issue may require further diagnosis.
Can I use an extension cord?
No. Your sauna should always be connected to a dedicated power source to ensure safe and consistent operation.
I’ve gone through all the steps and still have no power, what’s next?
Our support team can walk you through the next steps or coordinate service if needed. Please reach out with photos and details so we can assist efficiently.