Warranty Coverage Overview
Sun Home SupportSun Home Saunas offers product-specific warranties designed to protect against defects in materials and workmanship under normal use. Coverage varies by product and usage type, so this guide breaks it...
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How to Request a Return
Sun Home SupportHow to Request a ReturnWe want you to feel confident in your investment and supported every step of the way. If something isn’t quite right, our team is here to...
Warranty & Returns FAQ
Sun Home SupportWe want you to feel confident in your purchase. Below you’ll find clear answers about our warranty coverage, return eligibility, and what to expect if something isn’t right.If you ever...
How to Submit a Warranty Claim
Sun Home SupportIf you're experiencing an issue with your Sun Home product, use the form below to submit a warranty claim. We'll review your request and respond within 1–3 business days.You'll need...
Refund Timelines and Processing
Sun Home SupportRefund Timelines and ProcessingWe understand that once a refund is issued, you want to know exactly when you’ll see the money back in your account. This guide explains how refunds...
Shipping Overview
Sun Home SupportAt Sun Home Saunas, we know that once you place your order, the next big question is, when will it arrive?Shipping timelines vary depending on what you purchased. Below is...
Shipping & Delivery FAQ
Sun Home SupportBelow are the most common shipping and delivery questions we receive.How long does delivery take?Freight items (saunas and cold plunges): About 2 to 4 weeks totalSmall parcel items: Typically 3...
How Room of Choice Delivery Works
Sun Home SupportRoom of Choice Delivery is our upgraded delivery experience designed to make receiving your sauna easier and more convenient than standard curbside drop-off.Instead of leaving your order at the curb,...
Order Change & Cancellation Policy Overview
Sun Home SupportThis article summarizes our Order Change, Cancellation, and Return terms in plain language. Our full Refund Policy is the governing document — if anything here conflicts with it, the Refund...
What to Expect on Delivery Day
Sun Home SupportWhat to Expect on Delivery DayApplies to: All full-size saunas and cold plunges (non-portable, non-inflatable models)This article covers freight deliveries for our larger wellness products, including infrared saunas, traditional outdoor...
Tracking Your Order
Sun Home SupportWe know tracking updates are one of the first things you look for after placing an order, and we want to be transparent about how ours works so there are...
Lead Times and Preorders
Sun Home SupportAt Sun Home Saunas, every product we offer is thoughtfully crafted and carefully sourced. We are committed to maintaining consistent inventory so your order can be fulfilled without delay. However,...
Changing Your Order
Sun Home SupportWe understand that plans can change. If you need to update your order, we’ll do our best to accommodate your request whenever possible.Change WindowOrders may be modified within 24 hours...
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Tell us what you need — we’ll route you to the right team. Prefer email? Reach us at support@sunhomesaunas.com.
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